1. Introduction

Crateful ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide when registering for an account, including:

Business name and contact information
Email address
Phone number
Business address
VAT number (if applicable)
Payment information (processed securely by Stripe)

Usage Information

We automatically collect certain information when you use the Service:

Log data (IP address, browser type, pages visited)
Device information
Usage patterns and preferences
Order and transaction history

3. How We Use Your Information

We use the information we collect to:

Provide and maintain the Service
Process transactions and send related information
Send administrative information (updates, security alerts)
Respond to your inquiries and provide customer support
Improve and personalize the Service
Comply with legal obligations
Prevent fraud and abuse

4. Sharing of Information

We may share your information in the following circumstances:

With Connected Users: Wholesalers and stores that you connect with can see relevant business information and order details
Service Providers: We use third-party services for payment processing (Stripe), email delivery (SendGrid), and hosting
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure password hashing
Regular security assessments
Access controls and authentication

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information after account closure for legal compliance, dispute resolution, and enforcement of agreements.

7. Your Rights (GDPR)

If you are a resident of the European Economic Area, you have certain data protection rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise these rights, please contact us at privacy@crateful.app

8. Cookies

We use cookies and similar technologies to enhance your experience. For more information, please see our Cookie Policy.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@crateful.app